Privacy policy
This English version is a convenience translation. The German version is legally binding.
The offer of Solfina Vertriebs OG is aimed exclusively at businesses within the meaning of Section 1 of the Austrian Commercial Code (UGB).
1. Controller
Solfina Vertriebs OG, Stuwerstraße 47, 1020 Vienna, Austria
Phone: +43 664 521 41 80, email: info@solfina.at
We process personal data exclusively on the basis of the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Austrian Telecommunications Act 2021 (TKG 2021).
2. Operation of the online shop
Our online shop is operated on the Shopify platform. The provider is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify processes data on our behalf. In doing so, data may also be transferred to Shopify Inc. in Canada and to sub-processors in the USA. The basis for this is the adequacy decisions of the European Commission and standard contractual clauses. We have concluded a data processing agreement with Shopify.
When you visit the shop, technically necessary data is processed: IP address, date and time of access, page visited, previously visited page, browser type and operating system. This data serves the secure and stable operation of the shop. The legal basis is Art. 6(1)(f) GDPR.
To protect forms against automated access, Shopify uses a captcha service. Data such as the IP address may be transmitted to the provider of that service. The legal basis is Art. 6(1)(f) GDPR.
3. Orders and customer account
When you place an order, we process the company name, contact person, billing and delivery address, email address, phone number, VAT ID, order data and payment information. This data is required to conclude and perform the contract. The legal basis is Art. 6(1)(b) GDPR.
If you create a customer account, we store your details so that you can view your orders and reorder more easily. You can have the account deleted at any time.
We retain data from the contractual relationship for seven years, as required by the Austrian Federal Fiscal Code. The legal basis is Art. 6(1)(c) GDPR.
4. Payment
Payment is processed via the payment methods offered during the ordering process. Your payment data is transmitted in encrypted form to the respective payment service provider. We ourselves do not store complete payment data. The legal basis is Art. 6(1)(b) GDPR.
5. Storage and shipping
The goods are stored and dispatched by a logistics company in Austria and delivered by a parcel service. Both receive the name, delivery address and the details needed for delivery. The legal basis is Art. 6(1)(b) GDPR.
6. Invoicing and accounting
We use accounting software for invoicing and accounting and pass the necessary data on to our tax advisers. The legal basis is Art. 6(1)(c) GDPR.
7. Contacting us
If you contact us by email or phone, we process your details in order to handle your enquiry. The data is deleted as soon as the enquiry has been dealt with and no statutory retention obligation applies, at the latest after one year. The legal basis is Art. 6(1)(b) and (f) GDPR.
8. Newsletter
If you subscribe to our newsletter, we process your email address on the basis of your consent (Art. 6(1)(a) GDPR, Section 174 TKG 2021). You can withdraw your consent at any time, via the unsubscribe link in every newsletter or by email to info@solfina.at.
The newsletter is sent by Mailchimp, a service of Intuit Inc., 2700 Coast Avenue, Mountain View, CA 94043, USA. Intuit is certified under the EU-US Data Privacy Framework. Mailchimp evaluates whether a newsletter has been opened and which links have been clicked. A Mailchimp script is embedded in the shop for this purpose.
9. Cookies and consent
Our shop uses cookies. We set technically necessary cookies, for example for the shopping cart, login and storing your cookie choice, on the basis of Section 165(3) TKG 2021 and Art. 6(1)(f) GDPR.
We set all other cookies and comparable technologies only with your consent (Section 165(3) TKG 2021, Art. 6(1)(a) GDPR). You make your choice in the cookie banner. You can change or withdraw it at any time via the cookie settings.
10. Product reviews
Customers can review products. In doing so, we process the name given, the email address, the rating and the review text. The review function is provided by a service provider on our behalf. The legal basis is Art. 6(1)(a) GDPR.
11. Embedded videos
We embed videos from YouTube on our pages. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The videos are only loaded when you click on them. When a video is played, data is transmitted to Google, including your IP address, and cookies may be set. The legal basis is Art. 6(1)(a) GDPR.
12. Fonts
The fonts used are loaded from Shopify's servers. No connection to Google servers is established in the process.
13. Recipients
Your data is passed on only to those parties that need it to fulfil the purposes stated: Shopify, payment service providers, the logistics company and parcel service, accounting and tax advisers and, where you have given your consent, the newsletter provider.
14. Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection. You can withdraw consent you have given at any time with effect for the future. To do so, please contact info@solfina.at.
If you believe that the processing of your data violates data protection law, you can lodge a complaint with the Austrian Data Protection Authority: Barichgasse 40-42, 1030 Vienna, www.dsb.gv.at.
Last updated: November 2026