Terms of service
This English version is a convenience translation. The German version is legally binding.
The offer of Solfina Vertriebs OG is aimed exclusively at businesses within the meaning of Section 1 of the Austrian Commercial Code (UGB). No sales to consumers.
1. Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts between Solfina Vertriebs OG, Stuwerstraße 47, 1020 Vienna, FN 605995w (hereinafter "Solfina") and its customers, regardless of whether the order is placed via the online shop, by email, by phone or in person.
1.2 Solfina concludes contracts exclusively with businesses within the meaning of Section 1 UGB. By placing an order, the customer confirms that it is ordering as a business.
1.3 These GTC apply exclusively. Deviating or supplementary terms of the customer do not become part of the contract unless Solfina expressly agrees to them in writing. This also applies if Solfina delivers in the knowledge of such terms.
2. Conclusion of contract
2.1 The presentation of goods in the online shop is not a binding offer but an invitation to the customer to place an order.
2.2 By submitting the order, the customer makes a binding offer to conclude a purchase contract. The automatic order confirmation by email only confirms receipt of the order.
2.3 The contract is concluded as soon as Solfina accepts the order in text form or dispatches the goods. Solfina may reject orders in whole or in part without giving reasons. Payments already made will be refunded without delay in this case.
3. Prices
3.1 All prices are in euros, net, plus statutory value added tax.
3.2 The cost of standard shipping within Austria is included in the price. Any additional costs are shown separately during the ordering process.
3.3 Volume discounts apply as shown in the online shop at the time of the order.
4. Payment
4.1 The customer may use the payment methods offered during the ordering process.
4.2 For purchases on invoice, the invoice amount is due for payment without deduction within the period stated on the invoice.
4.3 In the event of late payment, the statutory default interest for business transactions under Section 456 UGB applies. Solfina is entitled to charge the reminder and collection costs necessary for appropriate recovery, at least the flat-rate amount under Section 458 UGB.
4.4 The customer may only set off claims that are undisputed or have been finally established by a court.
5. Delivery
5.1 Solfina delivers exclusively to delivery addresses in Austria.
5.2 Stated delivery dates are non-binding unless they have been expressly confirmed as binding.
5.3 Solfina is entitled to make partial deliveries where these are reasonable for the customer.
5.4 Risk passes to the customer as soon as the goods have been handed over to the carrier.
5.5 If delivery is delayed for reasons for which Solfina is not responsible, in particular force majeure, transport disruptions or late delivery by upstream suppliers, the delivery period is extended by the duration of the hindrance. If the hindrance lasts longer than four weeks, both parties may withdraw from the contract with regard to the goods affected. Payments already made will be refunded. No further claims exist.
6. Retention of title
The goods remain the property of Solfina until payment has been made in full. Pledging the goods or assigning them as security before full payment is not permitted. The customer must notify Solfina without delay if third parties gain access to the goods subject to retention of title.
7. Withdrawal and cancellation
There is no statutory right of withdrawal under the Austrian Distance and Off-Premises Contracts Act for business transactions. Cancellation or return is only possible with the express consent of Solfina.
8. Warranty
8.1 The customer must inspect the goods without delay after receipt and give notice of recognisable defects in text form within seven days (Section 377 UGB). Hidden defects must be reported without delay after their discovery. If notice is not given in time, the goods are deemed to have been approved.
8.2 The warranty period is twelve months from handover. The presumption of defectiveness under Section 924 of the Austrian Civil Code (ABGB) is excluded.
8.3 In the case of a defect reported in time, Solfina will provide warranty at its own choice by repair or replacement. If neither is possible or would involve disproportionate effort, the customer may demand a price reduction or, if the defect is not minor, withdraw from the contract.
8.4 There is no warranty for defects caused by improper storage or by use contrary to the instructions.
9. Liability
9.1 Solfina is liable for damage only in cases of intent and gross negligence. Liability for slight negligence is excluded, with the exception of personal injury.
9.2 Liability for loss of profit, indirect damage and consequential damage is excluded to the extent permitted by law.
9.3 Information on possible savings, in particular the results of the savings calculator, is a non-binding guide. The actual saving depends on the business and on correct use.
9.4 Claims under the Austrian Product Liability Act remain unaffected, unless they can lawfully be excluded.
10. Data protection
Information on the processing of personal data can be found in the privacy policy in the online shop.
11. Applicable law and place of jurisdiction
11.1 Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
11.2 The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is the court in Vienna with subject-matter jurisdiction.
12. Final provisions
12.1 The version of these GTC valid at the time of the order applies.
12.2 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
12.3 The language of the contract is German.
Last updated: November 2026